Effective Date: 15 Oct 2025

At LUMET LTD we are committed to ensuring customer satisfaction. While our core services cover wholesale trade, IT solutions, consultancy, and business support, we also recognize that some transactions may involve physical goods or digital deliverables. This Returns & Exchange Policy outlines the conditions under which clients may request a return, replacement, or adjustment.

LUMET LTD is registered in the United Kingdom under company number 16746145, with its registered office at Flat 8 861b Stockport Road, Manchester, England, M19 3PW.

For inquiries, please contact us at:
📧 lumetltd@gmail.com

1. Eligibility for Returns & Exchanges

  • Physical Products: Items purchased through our wholesale trade division may be eligible for return or exchange if they are defective, damaged upon arrival, or not as described.
  • Digital or IT Services: As services are customized and business-specific, returns are generally not applicable once delivered. However, if there is a technical issue or incomplete delivery, we will work with you to resolve the matter.
  • Consultancy & Business Support Services: These are service-based offerings and cannot be “returned.” If you are dissatisfied, we encourage you to contact us so we can review the situation and provide a suitable resolution.

2. Conditions for Returns

To qualify for a return or exchange of physical products:

  • The request must be made within 14 days of delivery.
  • Items must be unused, in their original packaging, and in resalable condition (unless defective).
  • Proof of purchase (invoice, order confirmation, or receipt) must be provided.
  • Returns will not be accepted for items damaged due to misuse, negligence, or unauthorized modifications.

3. Process for Returns & Exchanges

  1. Contact Us: Email us at lumetltd@gmail.com with details of your order, the reason for return, and any supporting images (if applicable).
  2. Approval: Our team will review your request and confirm eligibility.
  3. Return Instructions: If approved, you will receive instructions for returning the product. Return shipping costs may apply unless the item is faulty or incorrect.
  4. Inspection & Resolution: Upon receiving the returned product, we will inspect it and process either a replacement, exchange, or refund within 7–14 business days.

4. Refunds

  • Refunds (where applicable) will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • In cases where only partial service or product delivery has been completed, refunds may be prorated.

5. Exceptions

The following are non-returnable and non-exchangeable:

  • Customized, perishable, or special-order items.
  • Digital goods, IT consultancy deliverables, or downloadable software once accessed or delivered.
  • Services already performed and accepted.

6. Contact Information

If you have any questions about this Returns & Exchange Policy or need assistance with your request, please reach out to us:

LUMET LTD
Company number 16746145
Address : Flat 8 861b Stockport Road, Manchester, England, M19 3PW
email : lumetltd@gmail.com
Tel : 07594750063